WOODUTRADE

Privacy Policy

Woodutrade is trading name for the legal entity Wooduchoose

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

• User privacy and data protection are human rights
• We have a duty of care to the people within our data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We loathe spam as much as you do!
• We will never sell, rent or otherwise distribute or make public your personal information

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
• Australian Privacy Act 1988 (APA)

We are also registered with:

ICO (Information Commissioner's Office) The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Click here to learn more.

CLICK HERE for our ICO Certificate

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer.

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collect* information (already held in the public domain) attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from Whoisvisiting.com. Whoisvisiting.com is a service offered by Whoisdata Limited. The Whoisvisiting system does not use your IP address to identify you, the individual, in any way. No cookies are used by the Whoisvisiting system.

* The Whoisvisiting system will only lookup information when a static IP address is being used. Differences between a static and dynamic IP address.

More information about how Whoisvisiting uses IP addresses.

3.2 Our blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. We sometimes use a third party such as Facebook to allow comments and interaction. You can see their privacy policy here.

Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

3.3 Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

3.4 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be processed in the same way as described in 3.3 or we use Constant Contact who provide us with email marketing services. We consider Constant Contact to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems if through Constant Contact.

Your email address will remain within Constant Contact database for as long as we continue to use Constant Contact services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the Constant Contact database, you will receive periodic (approximately one per month) newsletter-style emails from us.

3.5 Job Portal

We only send job alerts to candidates that have opted in to receive them. 

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

As detailed in section 3.2 above, if you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. We collect and store information regarding your enquires to enable us to process and submit quotations to you. This is also used on invoices and purchase orders to our third party suppliers. You payment details are not processed and stored securely by a third party (currently WorldPay but other methods will be added – their security policies will be closely scrutinised and will comply with all relevant legislation). 

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by United Hosting within a UK data centre located just outside London.

Some of the data centre’s more notable security features are as follows:

• 3m rota-spike security fence and perimeter anti ram barriers
• Blast proof anti-intruder shielded external windows and doors
• Proximity access locks on all external and internal doors
• Interlocked man-trap doors with biometric iris scanners to gain access into data floors
• Server cabinets have locked doors (no open racks)
• Perimeter and internal IP CCTV system monitored 24×7
• 24×7 on-site security guards with static and mobile patrols
• All on-site personnel are security vetted to BS7858 standard
• Only authorised security cleared staff are allowed into the facility

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All 3 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

• Google (Privacy policy)
• Mailchimp (Privacy policy)
• Constant Contact (Privacy policy)

7.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 DATA CONTROLLER

The data controller of this website is: Wooduchoose Ltd, a UK Private limited Company with company number: 8076482

Registered office and operating office:
WOODUCHOOSE LTD, WHITEOAKS COURT, DAVIDS LANE, IVYBRIDGE, DEVON, ENGLAND. COMPANY REGISTRATION No 8076482 VAT No 182 1196 15

9.0 DATA PROTECTION OFFICER

Mr. Paul Hayman Director, Wooduchoose Ltd.
Telephone: 0800 772 3269
Email: info@wooduchoose.com

10.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

Disclaimers and Limitation of Liability: 

WooduChoose Limited content, including the information, names, images, pictures, logos and icons regarding or relating to WooduChoose Limited, its products and services, is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Under no circumstances will WooduChoose Limited be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of this website regardless of the form of action. WooduChoose Limited does not warrant that functions contained in this site content will be uninterrupted or error free, that defects will be corrected, or that WooduChoose Limited or the server that makes it available are free of viruses or bugs.

Intellectual Property 
The names, images and logos identifying WooduChoose Limited or third parties and their products and services are subject to copyright, design rights and trade marks of WooduChoose Limited and/or third parties.

Published 24/5/2018

Terms and Conditions

Woodutrade is trading name for the legal entity Wooduchoose

Definitions:

1.    "Buyer" or "Client" or "Customer" means the person or company from whom an order is accepted by the seller.

2.    "Seller(s)" or "Company" means Wooduchoose Ltd

3.    "Manufacturer" means Wooduchoose’s approved supply partners.

4.    "Goods" Means the articles or products supplied by the seller to the buyer.

5.    "Order" means the order placed by the buyer for the supply of the goods.

Brief overview:

Wooduchoose is the Seller but the company does not manufacture any goods. Most products are made to order (bespoke/custom made) to the buyer’s requirements stipulated through the interactive online selection process and confirmed by the order.

The Seller has carefully selected and vetted their third-party manufacture partners (Manufacturers). The Buyer makes an informed choice at the end of the pricing process as to which manufacture to use for their chosen products. The name of this manufacture is provided once the order has been placed and payment made.

The Buyer and Manufacturer may communicate directly with each other throughout the order process but Wooduchoose must be made aware of such correspondence. It is recommended that communication regarding any order is made through the Wooduchoose website via the Buyer and manufacturers respective log in areas. This should ensure a smooth transaction in accordance with the Seller’s procedures and obligations.

Pricing:

Although the Seller makes every effort to ensure that published prices and quotes are as accurate as possible the seller reserves the right to refuse the sale of mispriced or misquoted goods.

Where 'estimated prices' are shown these are strictly for guidance purposes only. These figures do not form any part of the sale/transaction process. It is only once fixed prices are obtained and a purchase is made that any terms and conditions regarding prices apply. It is recommended that the Buyer does not rely on any estimated prices as the final product(s) price may vary once the fixed prices are obtained. 

In the case of all products sold, unless the seller expressly provides otherwise the price payable by the Buyer for each delivery shall be the seller’s current price at the date of despatch.

The Seller reserves the right by giving notice to the Buyer at any time before delivery to increase the price of the product/products to reflect any increase in the cost to the seller which is due to any factor beyond the control of the seller.

As many of the prices shown are created in real time they are only valid at the time of creation. The prices may vary at any time due to the dynamic nature of the pricing method. The price is fixed and agreed once the Buyer places the order, although the Seller reserves the right to cancel and offer a full refund within 7 days if, for any reason, the order cannot be fulfilled by the Seller.

Payment terms:

As all products are made to order and bespoke, payment will need to be made prior to order confirmation and despatch.

Payment Method:

Payment is accepted by credit/debit card payment and by BACS/bank transfer (funds will need to be cleared before orders can be commissioned/processed.

Delivery:

The Buyer will select their preferred manufacturer from the Sellers list. The chosen Manufacturer uses various methods of delivery when delivering goods; these include the use of its own vehicles and independent carrier services. In all cases the goods will be delivered to the nominated address specified at time of purchase (although some manufacturers will stipulate certain conditions and indicate their deliver methods at the time of quoting. These will need to be adhered to by the Buyer and failure to do so could result additional charges to the Buyer. It will be the responsibility of the Buyer to ensure that there is adequate labour when transferring goods unloaded from delivering vehicle. Such unloading will be kerbside only and the Seller, manufacturer or third-party carrier will not be responsible for any further movement. 

Any delivery date or delivery times are for guidance only and the Seller shall not be responsible for any cost incurred by the Buyer in the event of a late delivery. Should the Buyer be unavailable to accept the goods at the time of delivery then the Buyer shall bear the cost of any redelivery.

Cancellation Policy

As the products for sale by the Seller are bespoke the Seller is therefore exempt from the trading standards distance selling regulations. Therefore, once the Buyer places an order with the seller; 100% of the payment is required and no refund will be provided if the Buyer cancels the order. Unless cancellation is received and acknowledged during the same working day in which the order is placed. Notification can be, in person, via email, or SMS text message, or any other means will be accepted subject to confirmation in writing. The Seller reserves the right to levy a £30 charge to cover any subsequent administrative expenses.

Returns policy:

The Seller and Buyer have the right to terminate any agreement for any reason, including the ending of services that are already underway. Should the Buyer choose to terminate the sales contract prior to receiving the goods, but after the same day cancellation period, full payment will be retained and non-refundable. However, the Seller will offer a refund (where possible) subject to charging a reasonable fee for the work already performed on the cancelled order, as well as a reasonable administration fee. Therefore, any remaining funds after this assessment will be refunded to the Buyer.

As stated above; since the Seller's products are custom made to specification (bespoke), the distance selling regulations do not apply and refunds will only be provided post-delivery for goods that are deemed to be faulty, contrary to the Sale of Goods Act 1979. Should the Buyer wish to claim a refund based on the product being faulty, the Buyer must notify the Seller within 24 hours of receipt of goods and the product must be returned to the Seller or the Manufacturer (which is to be agreed at the time of notification of potential fault) within fourteen days of receipt for inspection by the Seller (or manufacturer), in the same condition and packaging as received by the buyer, if applicable. Should the product be deemed to be faulty by the Seller, dispatch of the replacement product or a refund within 28 days will be provided. The Seller is to refund shipping costs in such circumstances. 

In the occurrence of a failed or late delivery on a specified date or time advised by the Seller, the Seller is not liable for any direct loss, loss of business or profits (whether the loss of such profits was foreseeable or not, arose in the normal course of things or even if the Buyer had advised the Seller of the possibility of such potential loss). The Seller intends to maintain clear lines of communication with both Manufacturer and Buyer in attempt to eliminate such occurrences and ensure that no party incurs unforeseen expense or inconvenience.

General:

The Seller supplies a natural product and as such these products will contain natural variances in colour with natural defects and character changes from piece to piece. This is the beauty and diversity of timber and all species vary with regard to their uniformity or diversity. It is the responsibility of the Buyer to ensure that they are fully aware when purchasing product/products that they are likely to have variation in colour and texture in any one species supplied. Small samples are not always a true reflection of the overall appearance of the goods and as such can only be used as a guide. In addition; the images shown on the Sellers website are only indicative of the material represented and may not be an accurate visualisation of the physical product. 

It is the responsibility of the Buyer to ensure that the goods are used/installed correctly and the Seller will not be responsible for any misuse or incorrect installation methods. In addition to this the Buyer's chosen application of the product/material will affect its performance, life span and deterioration. Although the Seller offers guidelines for product use and recommended wood species the Seller is not responsible for the performance of the timber. Care, decoration, treatment and method/location of fixings are the responsibility of the Buyer. As a natural product (and no longer living) wood will suffer the effects of exposure to; heat, sunlight, moisture, humidity, weather, traffic and general use in different ways. It is for the Buyer to mitigate such affects and not the responsibility of the Seller. Any advice given by the Seller is for guidance only and is often generic and not necessarily specific the Buyer’s needs. The Seller can offer furthermore specific advice with regard to this if required.

The laws of England and Wales govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. The Buyer is therefore advised to re-read this statement on a regular basis. 

Further considerations:

The Seller allows third party companies to advertise on the website. The Seller however only allows products and services that it deems may be of benefit to the Buyer as a related service. Should the Buyer wish to engage with these third-party companies the Seller takes no responsibility for their performance and they do not represent Wooduchoose. The Seller does however carry out checks and requires that such companies are members of regulatory bodies such as Trading Standards Buy with confidence or similar. 

These terms and conditions form part of the Agreement between the Buyer and Seller. The Buyer's accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.